Help - Frequently Asked Questions

What should I do first?
If you are new to Metrix Learning, you can view this Getting Started Tutorial Video which will help orient you to all of the tools available.

How do I add a course to My Plan?
To add a course or assessment to your My Plan, select either "Browse the Catalog" from the left hand side navigation panel or select "Catalog -> Search" from the navigation panel located across the top of your screen. The Catalog, in its entirety, will be listed. Use the Keyword Search box if you have a specific course or skill upgrade in mind (Excel, Word 2007). To add a course to your plan, select the "add to my plan" button located to the right of the course title.

How do I launch a course from My Plan?
To launch a course from My Plan, select either "View My Activities" from the left hand side navigation panel or select "My Plan -> View My Plan" from the navigation panel located across the top of your screen. From the "My Plan – Scheduled Activities" screen, you can launch a course by either selecting the 'Launch Activity' icon, green arrow located to the right of the course title, or by clicking the course title and selecting "Launch Learning Object" from the Tasks Menu located on the right side of the screen.

How do I change my password?
To change your account password, select either "Manage My Profile" from the left hand side navigation panel or "My Account" from navigation panel located at the top of your screen. Then, input a new password in the two boxes labeled "Password" and "Password Confirm." After you have entered a new password, you must scroll to the bottom and click "Submit."

How do I get back to the Getting Started page?
To access the Home Screen with the six steps of Metrix, click "Getting Started" on the left hand side navigation panel.

How do I set due dates on my courses?
Course due dates are automatically set to one month from the date the course is added to your plan. To change the date, select either "View My Activities" from the left hand side navigation or select "My Plan" from the top navigation. From the "My Plan – Scheduled Activities" page, select the "edit this activity" icon (box with a yellow diagonal line) located under Actions on the right side of the page. You are now able to set your own due dates and remind dates.

Can I find out more about a course before I take it?
For a detailed course description, simply click on the name of the course! You can click on the course title regardless of where the course is located (Catalog, My Plan).

How do I filter between different providers when searching for a course?
When searching the Course Catalog Alphabetically, you can filter between different providers by selecting the drop-down menu located to the right of "Filter." The drop-down menu will list the providers to which you have access. Select a course provider to narrow your search.

What is my Skills Profile?
Skills Profile is an assessment tool to help you identify your strengths and skill gaps. In the Skills Profile page, you can rate yourself from between 25-50 skills. Rating yourself on 50 skills is a more in-depth assessment. Based upon your Skills Assessment, your JobFit will recommend careers you may want to pursue.

What is JobFit?
JobFit is designed to help you explore different career options, based upon job availability in your location and determined by your skills and interests. JobFit takes into account your skills assessment from your Skills Profile, in addition to your location, which is provided through your profile page.

What do I do if I forget my password?
There is a "Forgot your password?" link located on your Metrix Learning log on page directly below the 'password' box. Click the "Forgot your password" link, enter your UserID and email address and your Metrix Learning password will be emailed to you.

How long is my Metrix Learning license active?
Your Metrix Learning license is active for a 90-day period, unless otherwise noted.

I would like to take additional training through Metrix Learning. What is available, and how can I gain access?
Metrix Learning not only offers the introductory courses, but also advanced training courses and certification exam preparation. If you have a career goal in mind and want to continue into more advanced training, please contact Work2Future, the local career One Stop Employment Center. Advanced training and certification prep is also FREE through Work2Future.
Work2Future has several locations conveniently located in San Jose, Campbell, Gilroy and Morgan Hill. To contact the center closest you, please go to the following site:
http://www.work2future.biz/content/job-seeker-services_one-stop-centers